Q: Are automated "robo" calls illegal?
In essence, a telemarketer or debt collector violates the law every time it makes an automated "robo" call, pre-recorded message, or text message to a consumer's cell phone, unless the consumer previously gave the telemarketer or debt collector permission to call.
The Telephone Consumer Protection Act (TCPA) specifically restricts the practices of telemarketers and debt collectors and their use of automated dialing and pre-recorded voice messages with regard to:
It also restricts telemarketers from calling consumers who have registered with the Do-Not-Call Registry.
An automated call, or robo call, is a call dialed by a computer. A pre-recorded voice message, on the other hand, is a recorded human voice message that the caller uses when contacting the consumer.
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