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Q: If the lookup fails due to a service outage, does it allow the call to go through?

Yes. In case of outage or system overload etc. all calls go through as normal without blocking.

You may be interested in:

How do I know my current call volume so I can predict cost?
Are the statistics by user, or is it all users?
What happens if a valid call gets blocked?

REPORT HARASSING CALL