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Q: What happens if a valid call gets blocked?

If it happen (because someone else reported a phone number and it is in the community complaints list) you just add that number into your White list and for your company (the user) this number will ring as a normal phone call as described in the Documentation : My Account > Tools > Whitelist - #2 Whitelist phone numbers so they will not be blocked

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How do I know my current call volume so I can predict cost?
Are the statistics by user, or is it all users?
If the lookup fails due to a service outage, does it allow the call to go through?